THE PROCESS

At Summit Restorations , we understand that experiencing property damage can be overwhelming, stressful, and urgent. That’s why our process begins with a 24/7 emergency response hotline — available around the clock to ensure help is dispatched immediately when you need it most. From the moment you call, our customer care team gathers essential information about the incident, assesses the severity of the situation, and mobilises our skilled technicians without delay. Whether it’s water infiltration, fire and smoke impacts, mould concerns, or structural issues, our trained response team is equipped to act fast and reduce further damage right from the start.

Once on site, our experts conduct a comprehensive assessment to evaluate the full extent of the damage. We use advanced diagnostic tools — including moisture meters, thermal imaging, and structural evaluation techniques — to pinpoint hidden issues that may not be immediately visible. This detailed inspection allows us to develop a transparent, customised restoration plan that outlines the scope of work, estimated timelines, and required resources. We walk you through our findings and next steps, ensuring you have clarity and confidence in the process before any work begins. Safety, accuracy, and clear communication are core to this stage, setting the foundation for efficient restoration.

With your approval, we then commence the restoration phase, delivering professional mitigation and repair using industry - leading equip ment and best practices. This may include water extraction, structural drying, mould remediation, soot removal, odour control, sanitisation, make - safe measures, and rebuilding — depending on the type of damage. Our technicians work systematically to stabilise the property, prevent further deterioration, and restore affected areas to pre - loss condition. Throughout this phase, we maintain meticulous quality control and provide regular updates on progress, so you’re always informed about what’s being done and what comes next.

We also understand that dealing with insurance can be a significant part of the restoration journey. That’s why Summit Restorations offers support through your insurance process, from initial documentation to final settlement. We prepare detailed reports, photos, and scopes of work aligned with industry standards to assist your insurer’s assessment. Our team can coordinate directly with insurance representatives to streamline approvals, clarify technical details, and ensure your claim accurately reflects the restoration required. This collaborative approach helps reduce delays, supports fair claim outcomes, and allows you to focus on returning your property and life back to normal.